Thank you for shopping at NurturLand. We are committed to providing you with the best shopping experience and timely delivery. Please read our shipping and delivery policy below to understand how we process orders, shipping fees, and delivery times.  
 

1. Order Processing Time

• All orders are processed within [1-3] business days from the date of purchase, excluding weekends and holidays.

• Orders placed on weekends or holidays will be processed on the next business day.

• Once your order has been processed, you will receive an email notification with tracking information (if applicable).  
   

2. Shipping Options and Costs

We offer the following shipping methods based on your location and the size of your order:

• Standard Shipping: Delivery within [X] business days. Shipping cost: $[X] (Free for orders over $[X]).

• Expedited Shipping: Delivery within [X] business days. Shipping cost: $[X].

• Overnight Shipping: Delivery within 1 business day. Shipping cost: $[X].

• International Shipping: We ship to select countries. Shipping fees and delivery times vary based on destination.  
   

Please note that shipping fees are non-refundable once your order has been shipped.

3. Shipping to P.O. Boxes and APO/FPO Addresses

• We do ship to P.O. Boxes and APO/FPO addresses, but please note that delivery times may vary.

• International orders may have additional shipping requirements or restrictions.  
   

4. International Shipping

• We are pleased to offer international shipping to select countries.

• International shipping fees are calculated at checkout based on your shipping address.

• Please note that you may be responsible for any import duties, taxes, or customs fees associated with international shipments. These fees are not included in the cost of shipping and must be paid by the customer.  
   

5. Delivery Timeframe

• Domestic Shipments:

  • Standard Shipping: [X] to [X] business days.

  • Expedited Shipping: [X] to [X] business days.

  • Overnight Shipping: 1 business day (next day delivery).

• International Shipments: Delivery times vary depending on the destination and shipping method selected. Typical delivery times range from [X] to [X] weeks.

Please note that delivery times are estimates and may vary due to unforeseen delays, such as weather, customs, or carrier issues.  
 

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use the tracking number to monitor the progress of your shipment through the carrier’s website.

If you have not received a tracking number or your order has been delayed, please contact our customer support team at [Customer Support Email/Phone Number].  
 

7. Missing or Lost Packages

• If your package has not arrived within the estimated delivery time, please check the tracking information provided.

• If the tracking shows that the package was delivered but you have not received it, we recommend checking with neighbors, your local post office, or the carrier for more information.

• If your package is confirmed as lost, please contact our customer service team within [X] days for assistance. We will investigate the issue and take appropriate action.  
   

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team immediately. We will work with you to resolve the issue, either by offering a replacement or a full refund, depending on the circumstances.  
 

9. Returns and Exchanges

Please refer to our Returns Policy for information on how to return or exchange products.  
 

10. Delivery Issues

• We are not responsible for delivery delays caused by third-party carriers, weather conditions, or incorrect shipping information provided by the customer.

• If you provide an incorrect or incomplete address, we may charge an additional fee to reship the package once the issue is resolved.